Customer Care Support: care@hubpharmafrica.com

  +2347050505001 2 Shiffau Street, Off Osinowo, Ikosi Ketu, Lagos

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FAQs

Yes. As a full-service pharmacy, Alto can fill nearly all medications, including specialty, over-the-counter, brand, and generic. Alto’s pharmacists have deep expertise in many clinical areas, including heart and lung health, fertility, HIV/PrEP/HRT, diabetes and more.

Nope! Your cost stays the same at HubPharm. Our team works tirelessly behind-the-scenes to find you the best price — we’ve saved our patients more than 5 million naira on their medications.

We accept most major insurance plans, including government-administered plans, and always work to get you the lowest price. Please note that benfits varies by insurance company. Please tell your insurance company that your pharmacy is HubPharm.

Just tell your doctor that Alto is your pharmacy of choice. As soon as your prescription is ready, we’ll send a text or give you a call to schedule your delivery. It’s really that simple.

We coordinate with your doctor and insurance company to make sure you never run out of the medication you need. We’ll remind you to schedule a delivery when a refill is ready, and you can opt into automatic refills online, in the app or by calling us at 1 (800) 874-5881.

Yes, the services we provide at HubPharm are really free! Your cost of medication stays the same at HubPharm and you can select one of our many courier delivery options. We’ll transfer your prescriptions from your old pharmacy, investigate savings, and hand-deliver your prescriptions at no extra cost. We accept most major insurance plans, including government-administered plans, and help you find lowest price we can. Please note that coverage varies by state. For up to date information on coverage in your area call us at 1 (800) 874-5881

At HubPharm, all savings options are automatically applied to find you the lowest price possible! Our team locates all coupons, discounts and manufacturer savings programs for your prescriptions and even identifies alternative options that are covered by your insurance when needed. We do this for each and every prescription, and you don’t have to do any research on your own to understand your savings options.

You’ll have more cost transparency at HubPharm than at other pharmacies. And if you aren’t using insurance for your prescriptions, we offer competitive cash pricing and automatically apply coupons and savings programs.

Best of all, we deliver your prescriptions, right to your door!

The easiest way to manage your deliveries is through the Alto app! Download the app or create an account here. Once logged in, you’ll be able to select the delivery date and window that works best for you. We’ll also keep you updated throughout the delivery process via text.

Your medications will be hand-delivered by a member of our local courier team. You can track and modify your delivery through the app. You will also be updated throughout the delivery process via text.

No, in most instances, you can designate a safe place for medications to be left if you will not be home to receive the delivery directly. For controlled substances and medications more than $500, your signature will be required, or you can designate an authorized representative to sign in your place.

Our pharmacists are experts in every aspect of care, from everyday issues like the common cold to complex conditions like fertility treatments, HIV/PrEP/HRT, diabetes, heart and lung health, and more.

We source our medicines from reputable suppliers that are registered with Pharmacists’ Council of Nigeria. All our products have NAFDAC registration numbers. HubPharm was founded by two licensed pharmacists in Nigeria.

Call or text +2347065335797 or email care@hubcarehealth.com

HubPharm (RC 1812043), founded by Nigerian pharmacists, is licensed to distribute all pharmaceuticals by the Pharmacy Council of Nigeria (PCN).

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Email us care@hubpharmafrica.com

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