Everything you need to know about HubPharm's medicines, delivery, Afiya AI, and care services - answered clearly and honestly.
How HubPharm sources, dispenses, and manages your medications.
Yes. HubPharm is a full-service specialty pharmacy that carries nearly all medications - including specialty, over-the-counter, branded, and generic medicines.
Our pharmacists have deep clinical expertise across multiple therapeutic areas: oncology (cancer), fertility, HIV/PrEP, diabetes, hypertension, heart health, sickle cell, hepatitis, mental health, rare diseases, and more. If your medication exists and is registered with NAFDAC, we can source it.
Not sure if we carry your specific medicine? WhatsApp our pharmacists and we'll confirm within minutes.
It's simple. Just tell your doctor that HubPharm is your pharmacy of choice and ask them to send the prescription directly to us - or you can photograph your prescription and send it to us via:
WhatsApp: +234 705 050 5001
Email: care@hubpharmafrica.com
Walk in: 17 Ademola Osinowo Street, Ikosi Ketu, Lagos
Once we receive it, our pharmacist reviews it, confirms your details, and arranges delivery or pickup - usually same day in Lagos.
We make refills completely stress-free. Afiya AI, our WhatsApp health companion, will send you a reminder when your refill is due - you just reply "refill" and we handle the rest.
You can also request a refill by WhatsApp, phone, or by visiting us in person. For patients on long-term chronic care programmes, we proactively coordinate with your doctor to ensure you never run out of essential medications.
Authenticity is non-negotiable at HubPharm. Every medicine we dispense is sourced exclusively from reputable manufacturers and distributors who are registered with the Pharmacy Council of Nigeria (PCN) and the National Agency for Food and Drug Administration and Control (NAFDAC).
All our products carry valid NAFDAC registration numbers. HubPharm was founded by two licensed pharmacists who understand exactly what counterfeit medicines do to patients - we will never compromise on this.
We are: PCN Licensed (LAG20247B39C9) · NAFDAC Registered · HIPAA Compliant · NDPC Audit Compliant (NDPC/AUDIT/24430)
HubPharm's pharmacists are trained to support patients across the full spectrum of chronic and complex conditions:
🧬 Oncology (Cancer) 🌸 Fertility 🩸 Diabetes ❤️ Heart Health 🔬 HIV / PrEP / HRT 🧠 Mental Health 🫁 Lung Health 🩺 Sickle Cell 🔴 Hepatitis 💉 Rare Diseases 🦴 Auto-immune
For everyday conditions - colds, infections, pain management - we cover those too. If you are unsure whether your condition qualifies, just ask us.
Absolutely - and this is one of the things that makes HubPharm different. Our licensed pharmacists are available 7 days a week to answer your questions about drug interactions, side effects, dosing, storage, and more.
You can reach a pharmacist by:
WhatsApp: +234 705 050 5001
Phone: +234 705 050 5001
In person: 17 Ademola Osinowo Street, Ikosi Ketu, Lagos
How HubPharm gets your medicines to you - wherever you are.
Within Lagos: Same-day delivery across Lagos State - from Ikeja to Lekki, Surulere to Ikorodu. We aim to deliver within 4-6 hours of confirmation.
Across Nigeria: We ship nationwide to all 36 states via reliable courier partners. Delivery typically takes 1-3 business days depending on your location.
Internationally: Through our Diaspora Care programme, we ship specialty medicines to patients in 31 countries - including the UK, USA, Canada, Europe, and across Africa. See the Diaspora tab for more details.
After confirming your order, our team will send you delivery details via WhatsApp or SMS. You can choose your preferred delivery window, and we will update you throughout the process.
To reschedule or check the status of a delivery, simply WhatsApp us or call +234 705 050 5001.
Your medications are handled and delivered by our vetted local delivery team. For Lagos deliveries, a member of our courier team brings your medicines directly to your door - discreetly and professionally packaged.
For nationwide and international shipments, we partner with trusted logistics providers to ensure safe, timely delivery with proper cold-chain handling where required.
In most cases, no. You can designate a safe drop location - with a trusted neighbour, security guard, or receptionist - and we will leave your package there.
However, for high-value medications above ₦50,000 or controlled substances, we will require a signature from you or an authorised representative at the point of delivery. We will always inform you in advance if this applies to your order.
Honest answers about what HubPharm costs and how we work with your health plan.
No. Your medication costs the same at HubPharm as anywhere else - and in many cases, we find ways to make it cheaper. Our team actively investigates savings options for every prescription, including manufacturer programmes, generic alternatives, and bulk purchase discounts.
We have helped our patients save over 15 million naira on their medications. We do this automatically - you never have to ask.
Yes. HubPharm's core services - prescription management, pharmacist consultations, medication reminders via Afiya AI, and prescription transfers - are provided at no additional charge. You only pay for your medicines.
Delivery within Lagos is offered at competitive rates. Nationwide and international shipping fees apply and vary by location - ask our team for a quote.
Yes. We work with most major HMO and health insurance providers in Nigeria. If your employer or insurer covers your prescription medicines, you can use your plan at HubPharm.
Simply inform your HMO that HubPharm is your preferred pharmacy. Coverage terms vary by plan - if you are unsure whether your specific medicines are covered, WhatsApp us with your plan details and we'll confirm.
We are also actively pursuing direct contracts with HMOs to serve their enrollees. If you are an HMO, visit our HMO page to explore partnership.
Yes - and we apply them automatically, without you having to ask. For every prescription, our team identifies all available discounts, coupons, manufacturer patient assistance programmes, and generic alternatives.
We also offer competitive cash pricing if you are not using insurance. For patients on long-term chronic care programmes, we may be able to offer bulk purchase rates. Contact us to discuss your specific situation.
Your 24/7 AI health companion on WhatsApp.
Afiya is Africa's first multilingual AI health companion, built by HubPharm and available entirely on WhatsApp - no app download required.
Afiya can answer your health questions, remind you to take your medication, help you request refills, explain your diagnosis in plain language, and connect you with a HubPharm pharmacist when you need human support. Afiya is available 24 hours a day, 7 days a week and currently serves over 15,000 users in 31 countries.
Yes, completely free. There is no subscription, no account registration, and no app to download. You just send a WhatsApp message to +234 816 053 3715 and Afiya responds instantly.
Standard WhatsApp data charges from your mobile carrier may apply, but Afiya itself costs nothing.
Afiya speaks 50+ languages, making her the most linguistically accessible health companion in Africa. She is fluent in:
Yoruba Igbo Hausa Pidgin English French Swahili Arabic Portuguese English + 42 more
Simply write to Afiya in your preferred language and she will respond in kind.
No - and Afiya will always be clear about that. Afiya is designed to support and complement your healthcare team, not replace them.
Afiya can give you general health information, remind you about your medications, help you understand your condition, and answer common questions. For diagnosis, treatment decisions, or emergency situations, Afiya will always direct you to a qualified doctor or our pharmacist team.
Think of Afiya as the knowledgeable health friend who's always available - but knows when to say "you need to see a professional."
Yes. HubPharm takes data privacy extremely seriously. We are NDPC Audit Compliant (NDPC/AUDIT/24430) and HIPAA Compliant - meaning we meet both Nigerian and US healthcare data protection standards.
Your health information is never sold to third parties or used for advertising. Our full privacy policy is available at hubpharmafrica.com/privacy-policy.
Sending medicines to loved ones in Nigeria, or getting your Nigerian medications abroad.
Yes. Through HubPharm's Diaspora Care programme, Nigerians living abroad can order specialty medicines for themselves or for family members back home in Nigeria.
You place the order and pay from wherever you are, and we source, verify, and deliver the medicines to your loved one anywhere in Nigeria. It's a service built specifically for the Nigerian diaspora community, who often struggle to find the right medicines back home from abroad.
HubPharm currently serves patients and diaspora families in 31 countries, including the United Kingdom, United States of America, Canada, Germany, Ireland, Italy, Netherlands, Australia, UAE, South Africa, Kenya, Ghana, and more across Europe, North America, and Africa.
If your country is not listed, contact us - we are expanding rapidly and may already be able to serve you.
For Diaspora orders where the recipient is in Nigeria, our standard delivery timelines apply once we confirm the order:
Lagos: Same-day or next-day delivery in most cases.
Other states: 1-3 business days via our nationwide courier partners.
We will keep both you (abroad) and your recipient (in Nigeria) updated via WhatsApp throughout the process.
We accept international payments. To place a Diaspora order, start by contacting us on WhatsApp or emailing care@hubpharmafrica.com with the medication details and the recipient's address in Nigeria.
Our team will confirm availability, provide a quote in your preferred currency, and guide you through the payment process. We support bank transfers, card payments, and other methods - just ask.
How HubPharm partners with healthcare providers and insurance companies.
HubPharm serves as a specialty pharmacy partner for doctors and hospitals. When you refer a patient to us, we handle everything beyond the prescription - sourcing the medication, delivering it, providing adherence support, and reporting back on patient outcomes.
We coordinate directly with your clinical team, send refill reminders to patients, flag potential drug interactions, and reduce the administrative burden on your practice. You focus on clinical decisions; we handle the supply chain.
Yes, and we actively welcome hospital partnerships. HubPharm offers formal co-prescribing arrangements, in-hospital pharmacy satellite services, and patient referral protocols for hospitals serving patients with chronic conditions.
To discuss a partnership, contact our team directly: partnerships@hubpharmafrica.com or WhatsApp us.
Poor medication adherence is one of the biggest drivers of hospitalisation and claims costs for HMOs managing chronic disease enrollees. HubPharm directly addresses this.
Our coordinated care model - combining genuine medicines, Afiya AI adherence reminders, pharmacist check-ins, and delivery - has achieved a 42% improvement in adherence rates among enrolled patients. Fewer missed doses means fewer hospital admissions and lower overall claims.
We offer HMOs customised reporting, outcome data, and co-branded care programmes. Visit our HMO page or email partnerships@hubpharmafrica.com.
HubPharm uses a multi-layer adherence system:
Afiya AI sends personalised medication reminders via WhatsApp at the right times in the patient's language.
Pharmacist check-ins proactively reach out to patients on complex regimens.
Refill prediction flags patients who are likely to miss doses before they actually do.
Patient education through our HealthCoach platform improves understanding and motivation.
Seamless delivery removes the logistical barriers that cause treatment abandonment.
The result: a 42% improvement in adherence and 92% patient satisfaction across our chronic care programmes.
Our team is available 7 days a week. Pick the channel that works best for you.